Privacy Policy
Last updated: October 6, 2026
Signal Source LLC, doing business as Kosher V’Yosher (“we,” “us,” or “our”), operates this website and provides kosher devices, phone plans, accessories, and related services. This policy explains how we handle your information when you browse our website, make a purchase, use our services, or contact us.
Information we collect
We collect information you provide when you place an order, create an account, submit a form, or contact our team. Depending on your request, this may include:
- Your name, email address, phone number, and billing or shipping address.
- Order details, purchase history, and transaction information.
- Information needed for a requested phone plan, activation, device configuration, or support request, such as device details and school or yeshiva selection.
- Messages, attachments, and other information you choose to share with us.
Our website is hosted by Squarespace. When you visit, Squarespace processes technical information such as your IP address, browser and device information, referring pages, and pages visited to deliver and operate the website. Payment providers process payment information through their own systems.
How we use your information
We use your information to process orders and payments, arrange shipping, provide requested products and services, answer questions, resolve technical issues, and handle returns or refunds. We also keep customer and transaction records for ongoing service, accounting, legal obligations, and resolving disputes.
Relevant device, plan, or school information helps us provide the appropriate product, configuration, or support. We may also use information to troubleshoot and improve our services and protect against fraud or misuse.
If you ask to receive updates or promotional communications, we use your contact details for that purpose. You can ask us to stop promotional messages at any time.
Customer support
When you contact us by email, phone, a website form, or WhatsApp, we use the information you share to respond and maintain a support record. WhatsApp messages are delivered through Meta/WhatsApp and may be available to our staff in our shared support inbox.
Where enabled, support tools may help staff find relevant conversations, summarize information, or prepare draft replies. Any optional AI assistance is for staff use; a person reviews and chooses to send replies. Please share only information needed for your request and avoid sending passwords or full payment-card details in support messages.
When information is shared
We share relevant information with providers that help us operate our business, including website hosting, payment processing, shipping, phone services, business systems, and customer support. These providers receive information needed for the services they provide and may also process information under their own privacy policies.
For school-specific products or services, relevant order or configuration details may be exchanged with the school or an authorized contact to confirm requirements or eligibility. We may also disclose information when required by law or when reasonably needed to address fraud, security issues, or legal claims.
Third-party websites, applications, payment services, and carriers have their own privacy practices. Their processing and storage locations may differ from yours.
Cookies and website data
Our Squarespace website uses cookies and similar technologies to support features such as customer sessions and checkout. Website analytics may use cookies and usage information depending on the site’s settings and your choices.
You can manage or remove cookies through your browser and use any cookie preference controls displayed on the website. Blocking some cookies may affect login, shopping, or other website features.
How long we keep information
How long information remains in our records depends on the type of record, the service involved, and applicable requirements. Information may be retained for customer support, ongoing service, order history, accounting, legal obligations, or resolving disputes. There is no single automatic deletion period that applies to every record.
You can ask us to delete your information using the contact details below. Some records may need to be kept for legal requirements, a continuing transaction, or a dispute. Provider systems and backups may have separate retention rules. Deleting a message from your own device does not necessarily remove copies in our support records.
Your choices and privacy requests
To request access to, correction of, or deletion of your information, email info@koshervy.com with the subject Privacy request, or call +1 347-988-8778.
Tell us what you would like us to do and provide the email address, phone number, or order reference that helps us find the relevant record. We may need to verify your identity or authority before providing or changing information. We will review your request under applicable requirements and explain any limits on what we can do.
Depending on where you live, you may have additional privacy rights, including rights to obtain a copy of your information, object to certain uses, or raise a concern with a privacy regulator. Contact us to ask about or exercise applicable rights.
Parents, guardians, and school representatives can also contact us about information provided for a student’s purchase or service.
Changes to this policy
We may update this policy as our services or practices change. The updated version will be posted on this page with a new “Last updated” date. Additional privacy notices may apply to a particular product or service.
Contact us
Signal Source LLC d/b/a Kosher V’Yosher
Email: info@koshervy.com
Phone: +1 347-988-8778
See also our Terms & Conditions and Return Policy.